Two Small Men With Big Hearts Moving — Moving Company in London

Reviews of Two Small Men With Big Hearts Moving

• Kaylee

  Added 2015.07.18

  Moving was made much better with these young men. Arruved promptly, fast but careful, courteous but professional, not a scratch nor dent on anything. Blanketed and taped all pieces. Moved a full 3 bedroom house within 6 hours. Reasonable rates and I highly recommend them. They acommodated all my requests and ensured all was as I wished. Made moving so much more bearable.
• Adeline

  Added 2014.08.08

  Just used this company last Saturday for my move, Alex, Ban and Will were professional, excellent movers who were careful with all my belongings and made our move less stressful. They ran runners to protect the floor and carpet cause it was raining during the move. This company was recommended to me by a friend and I can see why, I would definitely use Two men with big hearts again for my next move. Thanks again guys!!!!
• Hailey

  Added 2014.03.01

  Leading up to our move day I had great customer service from Dan including a check in a few days before hand to make sure nothing had changed. I went over everything we were moving and I was assured it would fit into their 26ft truck. Well it did not. Luckily we have a pickup truck and we made a few trips on our own. Upon arriving at the new house they opened up the trucks and items fell out onto the ground. The one mover shrugged and said "I knew that was going to happen". No apology, nothing. We moved at th me of November into a new build with no driveway or grass so it was muddy. They did not put runners or mats down in the house or remove their shoes. They brought one item in that was clearly damaged and said nothing. Then one mover informed me that an item "fell apart in my hands". When we brought up the other token item, again no apology. They just didn't care. After inspection SEVERAL of our items have scratches and dents in them. Two small guys with big hearts..I don't think so. I saw no compassion or care. After placing a damage claim and a complaint into the company I had to follow up with them after the timeframe elapsed in which I was told I would hear back. Dealing with Dan on the phone he apologized for my experience and said these were the most highly spoken of movers they had, so they must have had an off day. Then informed me that particle board furniture isn't covered for damage claims because it's not supposed to be moved and it should been taken apart before moving (I was never told this beforehand). Dealing with Dan was not unpleasant but he sounded worn out so I wonder if this was a one off experience as he said.
• Ella

  Added 2013.12.05

  Alex and Andy J were great help, very careful moving all of our furniture and boxes. Both were very friendly and always willing to share a laugh. Rates were great and reasonable.
• Mia

  Added 2013.06.02

  Funnily enough I was speaking with family over the holidays that moved a few weeks after us and they as well experienced the EXACT same problems (moving van wasn't big enough, scratches on the furniture and no mats placed in house)!! I will not use the company again or recommended them.
• Xavier

  Added 2013.04.18

  I recently used this company to help me move to my new home and Matthew and Andy H. were a great help and did a wonderful job! They were super friendly and made the moving process seem so easy and quick. They were done when they said they would be and were very careful with my belongings. They were both very respectful and when I had asked if they had shoe covers or something to keep my new home clean during the moving process, they suggested to place runners throughout the house so it can still be clean. I would definitely recommend this company. Matthew and Andy H. made this a fun and easy moving experience. Thank you guys!