Richmond Florist — Florist in London

Reviews of Richmond Florist

• Mia

  Added 2016.10.02

  I ordered and pre-paid for a flower arrangement for my Christmas table centerpiece over two weeks ahead of time to be picked up Friday Dec 22nd. The owner wrote down my order and assured me that the arrangement would be ready on pick-up day by 1:00 pm. We showed up on pick-up day at around 1:30 pm or 30 minutes after the time I was told that the flowers would be arranged, finished, and ready for pick-up. At that point they had not started making the arrangement and forgot what flowers I had ordered. They promised me that they would call me when the arrangement would be ready and I could make a second trip over to pick it up. After 5 hours of waiting and not receiving a phone call I decided to drive to florist to see what was wrong. The store wasn’t busy, so I was surprised that at this point they had still had not started to do any work on my order. One of the employees was even standing, doing nothing. I was received by the owner in a hostile manner. I then stood there while she started and finished the arrangement. During the process I received one nasty comment after another. When I asked for the lilies to be put at the end of the long arrangement I was told that I could rearrange the flowers at my home whatever way I wanted. I left in tears because of the abuse. This arrangement was to be set on my Christmas table with joy, not sad memories. The lilies that were in the arrangement never came out and just died as buds.
• Gabriel

  Added 2016.06.11

  A few years ago I used this same flower shop for artificial arrangements and had a decent experience, but my recent Christmas experience was horrible. I gave plenty of notice and pre-paid. I don’t know what more I could have done at my end. Given that this was a single arrangement that they struggled with I doubt that this florist could handle anything as large as a wedding. I think brides would be in tears.
• Mateo

  Added 2015.12.24

  Absolutely fabulous bouquets and great service. Highly recommended!
• Kayden

  Added 2015.04.18

  Excellent service and amazing floral arrangements!
• Madeline

  Added 2015.03.04

  Bought several bouquets from the owner. A friendly, wonderful woman who loves to joke. Always fresh, always wrapped perfectly and moisture locked. My only peeve is the upselling on vases but I understand the reasoning for it.
• James

  Added 2014.01.20

  Gorgeous flowers. Very accomodating. My go to florist.